The most recent updates to the LeadBoxer product.
New option: Mask IP-addresses for GDPR compliancy
IP Address Masking allows you to anonymize computer IP addresses by setting IPv4 IPs and IPv6 IPs to zeros. Depending on your requirements, you can now enable this feature per dataset. Note that anonymization is processed at storage level, meaning we will still use the IP address to identify the company, organisation, location and other (generic) profile data – but that the IP address is never written to disk.
This is useful if you do not want to mention LeadBoxer in your privacy statement. If that is the case, for EU GDPR compliance you need to anonymize IPs (unless capturing and storing IPs is absolutely necessary for purposes such as legal investigation, transaction fraud prevention, etc.).
Updated Account view
After the exciting debut of Account view 2 weeks ago, we have fixed some minor bugs and added additional data to the views.
Here are the main changes:
- Added download functionality to Account view
- We order the individual leads within an account a) first by identified leads, b) then by score
- We now use company logo for accounts, not avatars
- We now show the role Property in account view – lead list (see other update below)
- Added options to add/change Email, Name, and Role in the lead details modal view
- We fixed a bug that caused switching URL/title in the lead modal to stop working
- Improved layout of company details to improve screen real-estate
- Added organisation phone numbers
- Added hot-link to website address
- Minor UI improvements
Automatic prevention of duplication
We now automatically find and merge all duplicate persons in your data, using the email address as unique identifier.
Duplicate or instances where multiple persons with the same email were created occur when people use multiple browsers, devices, private or incognito windows, etc.
We now check daily for these, and automatically merge the user/session/events.
We will also update respective cookies when they return so that all devices will have the same cookie ID
New custom fields
You can now manually (or automatically) add values to 2 more properties to individual leads: Name and Role
These new fields can be found on individual lead cards/details but also in the accounts view lead list, see above screenshot.
New Accounts view
With this update, we released a new major update for the LeadBoxer platform, with the introduction of a new ‘view’ called Accounts.
As you most likely know, in many organisations, important buying decisions are usually made by a group of people, aka the Decision Making Unit (DMU). A DMU consists of all the people in an organisation who are involved in the buying decision. The decision to purchase involves often the end-user, those with purchasing and financial expertise; those with technical expertise and of course the top-management.
This means your sales and marketing efforts need to focus on a group of people instead of one single lead.
Up until now, Leadboxer was primarily geared towards identifying the individuals, and was not particularly useful if you were required to focus on DMU’s or target accounts.
For that reason we are now introducing a new ‘view’ called Accounts.
In our new accounts view we are focused on delivering increased insights into 2 or more individuals or leads within the various DMU’s that you are targeting. We accomplish this by grouping individual leads from the same company and ranking them by their combined score.
Have a look for yourself, and find out if there are interesting accounts that have been identified.
Updated look & feel
As part of this update, we also had a look at our interface and rearranged and updated a couple of items.
Here are the main changes:
- The top bar has been optimised and items like Lead-score settings, Segments overview, and the traffic dashboards have been moved towards the dropdown menu in the top right.
- The website / dataset selector has been moved to the top right for easy site switching
- The data of individual leads has been regrouped and rearranged
G Suite App
Many of our customers are using the Gmail email tracking extension for Chrome to push prospect or customer email behaviour into LeadBoxer. We have learned however that some of our customers either are not allowed to install extensions or don’t use Chrome as their default browser.
Therefore we have introduced the LeadBoxer Email tracking for G Suite App which enables you to track emails in G Suite without the Chrome extension.
Add Email address to a Lead manually
You can now update any lead or customer in the detail view and add an email address manually. This is very useful if you can identify a specific lead / person on your site.
For instance, you were just on the phone with someone and asked them to have a look at a specific page. Once you see this person appear in LeadBoxer you can add their email address to fully identify this person and see all their interactions going forward. As an added bonus- this feature works retro-actively, meaning you will see all of this person’s past activity. We will also use the domain-name from the email address to enrich their company details.
- Mailchimp integration – we now process last 15 campaigns instead of fixed number of days
- Pipedrive integration – we now push updates daily, regardless of the settings of the segment notification settings
We are currently working on 2 main new features:
- Unifying organisation details into single fields so we can create filters and scoring based on the company details, rather than persons or IP addresses
- Organisational grouping. A new view in where we group the individual persons into unique companies.
At LeadBoxer, Pipedrive is our CRM of choice. Therefore, we’ve rebuilt the integration so that we can make even more efficient use of the combined technology.
The most important change we made is that we now push all behaviour into Pipedrive as activities, rather than simply adding notes. This is important because it will allow you to create tasks using the Pipedrive workflow automation feature.
So when you (re)activate the integration, we now create 3 new activity types:
- email open,
- email click
- website visit
And for each of the leads identified within LeadBoxer, we will automatically create these activities and link them to the relevant deal/ person and organisation.
Secondly, we now update the profile of a person with their last activity date/time AND their most recent Leadscore.
How do you like them apples?
See our integration here in the Pipedrive marketplace
- Mailchimp data is now synced two times per day, (4AM and 4PM CET)
- We fixed a bug that prevented passwords from being created/reset in Safari browser.
Many of our clients have learned that identification of leads and customers through the use of email tracking, and ability to see the complete buyer journey through both channels is a big insight. Therefore we are diverting developer power into tracking more emails.
During the coming weeks we will be releasing new integrations:
- Direct MailChimp integration
- G Suite plugin
- Office Add-in for Outlook
Direct MailChimp integration
This new integration will allow you to connect LeadBoxer with your data from your MailChimp account. We will automatically pull in all activity of your recipients going forward. Meaning that if any of your emails is being opened or any links are being clicked, we will add this behaviour to LeadBoxer, and merge this with any website behavior or digital touchpoints we track.
You might be thinking, Hey doesn’t LeadBoxer already offer this functionality? Well yes, but with this super easy-to-configure integration we can automate most of the work! All you need to do is add a parameter to the links to your site and we will do all the heavy lifting. Another significant benefit is that by using this kind of integration, we no longer need to pass personal information such as email address or name through the URL. This will all be done in the background.
Would you like to be the first to try this out, read the MailChimp Integration tutorial
G Suite plugin
We have many customers already using our Chrome Gmail Tracking plugin. However, many business are actually using G Suite and want to take advantages of these features. Within G Suite, IT admins have the ability to manage access and controls of apps from within the G Suite Marketplace—such as whitelisting app access for users, or installing an app for an entire domain.
This new release will be available only in the G Suite Marketplace and will be quite similar to the current functionality. Going forward, we will be adding more options and features regularly.
Office Add-in for Outlook
While our current Outlook email tracking plugin is a huge success, we get many request to support more versions of Outlook, like Outlook 365 Online and Outlook for Mac. Similar to the G Suite plugin, official office add-ins are much easier to install and have all the corporate functionality that you can expect from an official add-in.
This new release will be available only in the Microsoft ApSource Marketplace. The first release will be quite similar to the current functionality, after that we will be adding more options and features regularly.
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